Executive Director, Program Management, Customer Experience 

From Amplify’s posting

The Executive Director (ED), Program Management, Customer Experience is an executive leadership role responsible for leading the portfolio-wide strategy, delivery governance, and operational execution of program management across the Customer Experience organization. Sitting above the Associate Director tier, this role provides strategic oversight of all project and program management activities, ensuring alignment with enterprise-wide strategic goals in Customer Experience. The ED oversees Associate Directors and Program Managers supporting initiatives across the full customer journey.