Specialist - Technology Support Analyst 

From Chesterfield County Public Schools’s posting

Essential Job Functions: • Provides customer support to both technical and non-technical customers, and proactively follows-up to ensure complete resolution • Translates technical information effectively for non-technical personnel to ensure understanding • Works independently or as part of a team to identify and resolve issues with Chromebooks, Windows devices, printers, copiers, and application administration • Performs through root-cause analysis on support incidents, ensuring all issues are properly identified and documented; Elevates complex issues as required • Provides support for audio/visual (A/V) equipment, including speakers, projectors, microphones, lighting, and sound boards