Technician, IT Support, Field Services 

From Howard County Public School System’s posting

The below list is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. • Works with Howard County Public School System (HCPSS) entities, as assigned, to ensure all technology related issues and concerns are resolved. • Tests and repairs computer equipment. • Utilizes the HCPSS ITSM system to ensure customer requests are addressed in accordance with documented HCPSS Technology Department service level agreements. • Communicates in a positive and effective manner with staff, administration and co-workers. • Interacts with vendors and contractors to resolve issues and maintain optimal system performance.