Technical Support Specialist 

From Lightspeed Systems’s posting

• Provide technical support to customers through phone, email, chat, and other support channels. • Troubleshoot software, device, networking, and configuration-related issues across Lightspeed products. • Communicate proactively with customers regarding issue status, solutions, and best practices. • Assist customers with product setup, configuration, integrations, and ongoing usage. • Document, prioritize, and escalate product issues when necessary. • Monitor support queues and ensure timely resolution of customer requests in accordance with service level agreements. • Collaborate with Product and Engineering teams to identify trends, recurring issues, and product improvement opportunities.