EdTech industry · Customer success & support
Customer Experience Operations Manager
MagicSchool is hiring a Customer Experience Operations Manager, remote in the US. Pay: $90,000–$120,000 a year.
MagicSchool · Remote (US)
Apply on the employer’s site ↗From MagicSchool’s posting
In this role, you will be responsible for: - Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements - Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production - Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip - Serving as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues - Write and maintain prompts, agent instructions, and templates the team can reuse
The complete description, requirements and benefits are on MagicSchool’s official posting, where you apply.
Read the full posting and apply on MagicSchool’s site ↗